Development of job competency model for the Cooperative banks in Kerala. Using Structural Equation Modeling (SEM), I found that technical competencies have a significant impact on customer service, thereby enhancing customer satisfaction. I developed a competency index and a customer satisfaction index for Cooperative banks in Kerala by creating a novel equation based on employee performance levels, customer satisfaction scores, and the priority weight of each job competency. Additionally, I constructed a job competency–job performance grid and a job competency–customer satisfaction grid, and suggested a policy framework to the bank by categorizing employees based on their job competency, job performance, and customer satisfaction scores. The framework developed for policy decisions highlights the necessity for training programs to improve different job competencies in various situations. This framework will assist bank management in making informed decisions when handling individuals with varying levels of skills, performance, and customer satisfaction scores.

Journal Publications

• Kunnath, Suja K., Vinitha Mary George, KG Satheesh Kumar, and Anithamol Babu. “Disability Empowerment in Kerala: A Status Analysis and Vision for the Future.” Journal of Developing Societies 39, no. 1 (2023): 104-127.
• Surendran, Akila and Kumar KGS ‘An Emerging Assistive Technology Centre In India : From Baby Steps, Aiming At Giant Strides’ published in e-proceedings of Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) conference, 2018 held in Arlington, Virginia, USA
• Kumar, K. G. S., P. P. Thampi, A. Jyotishi, and R. Bishu, (2013). Toward strategically aligned innovative capability: A QFD-based approach. Quality Management Journal, 20(4): 37–50.
• Gnaneshwaran, V., Thampi, P., Kumar, KGS, and Bishu, R. (2015). Evaluation of team quality. Industrial and Systems Engineering Review, [S.l.], v. 3, n. 1, p. 37-48, Jan. 2015. ISSN 2329-0188.
• Kumar, K.G.S., and A. Jyotishi. (2013). Transaction cost leveling to reduce incumbent’s difficulty in innovation: a heuristic approach through critical review. International Journal of Knowledge, Innovation, and Entrepreneurship 1(1-2): 25-39.
• Shanujas, V., & Ramanan, T.R. (2021). Do job competencies influence the satisfaction of customers? An investigation in the cooperative banking sector. International Journal of productivity and performance management, Vol. 72 No. 3, pp. 809-826. (Q1 Journal, ESCI, Scopus indexed)
  Doi: https://doi.org/10.1108/IJPPM-09-2020-0473
• Shanujas, V., & Ramanan, T.R. (2020). Identification and ranking of competencies that positively influence customer service: an Indian case study. International Journal of the Analytic Hierarchy Process, 12(1). (Scopus indexed)
  Doi: https://doi.org/10.13033/ijahp.vl2il.637
• Siddiqui, T. A., Shafi, M., & Shanujas, V. (2015). Changing landscape of investor’s behavior from venture capital to private equity in India: A learner’s perspective. International Journal of Physical and Social Sciences, 5(3), 38-55.
  
  

Conference Publications

• Kumar, K.G.S., and A. Jyotishi, “Differences in approach to and output of innovation: study of “established” and “new entrant” small software businesses in India”, International Conference on Computers and People Research, ACM, Singapore, 29-31 May 2014
• Kumar, K.G.S., and A. Jyotishi, “Transaction cost leveling to reduce incumbent’s difficulty in innovation” International Conference on Knowledge, Innovation, and Enterprise, London, 10-13 Sep 2013
• Kumar, K.G.S., and Rajeev, S. “Managing exploration and exploitation using industry-level integration as a guide”. 5th International Conference on Innovation, Bangalore, 16&17 May, 2013
• Pillai, S.V., Priyadarsini, R.S., Kumar, R.S. (2023). Student Small Satellite Design and Development in India: A Review. Advances in Small Satellite Technologies. Lecture Notes in Mechanical Engineering. Springer, Singapore
• Pillai, S.V. and Prasad, J. (2023), Investigating the key success metrics for WFH/remote work models, Industrial and Commercial Training, Vol. 55 No. 1, pp. 19-33
• Pillai, S. V. (2022). A Novel Uni-directional Flow Circular Facility Layout for Effective Social Distancing. Vision, 26(4), 417–422.
• Pillai, S. V., JS, D., & Subramoniam, S. (2022). Conquering the Employability Conundrum among Business Graduates in India. Abhigyan, 40(3).2022, pp12-25.
• Pillai, S. V., and Suresh, Vishnu., Digital Transformation through Servant Leadership Model: A Qualitative Analysis. 40th IBIMA International Conference 2022, Seville, Spain, ISBN 979-8-9867719-0-8 and ISSN 2767-9640
• Pillai, S. V., & Abhilash, V. S. (2022). Modeling and Evaluation of Circular Layout Facility in Hospitals. Prabandhan: Indian Journal of Management, 15(2), 55-67
• Suresh Kumar, C., Pillai, S. V., & Subramoniam, S. (2021). Application of AHP in Aerospace Configuration Management. FIIB Business Review, DOI: 10.1177/23197145211065088, Sage Publishing.
• Pillai, S. V., & Kumar, R. S. (2021). The role of data-driven artificial intelligence on COVID-19 disease management in public sphere: A review. Decision, 48, 375-389
• Arunnima BS, Bijulal D, Kumar R.S., Pillai,S.V. Innovation Maturity-Scape: A Balanced Scorecard Approach to Measuring Innovation, Jilin Daxue Xuebao (Gongxueban)/Journal of Jilin University (Engineering and Technology Edition) Vol: 40(11) November 2021
• Pillai, S. V., VS, A., & Subramoniam, S. (2020). Technology to enhance humanitarian supply chains. Industrial Management, 62(5).pp 22-27, Published by Institute of Industrial and Systems Engineers (IISE) Sept/Oct 2020
• Pillai, S. V., & Dev, D. (2022). Dynamics of Gig Work Economy: An Investigation of Worker Perspectives on Gig Work. IIMS Journal of Management Science, 13(2), SAGE Publishing
• Pillai, S. V. (2021). UPSHOT OF COVID-19 ON EMPLOYEE WORK STRESS. Journal of Strategic Human Resource Management, 10(2)
• Pillai, S. V., & Jayadev, S. (2021). The mediating role of corporate social responsibility: Exploring determinants and indicators in driving the performance constructs. IITM Journal of Management and IT, 12(2), 26-31.
• Pillai, S. V., & Jayadev, S. (2021). Unidirectional Circular Movement: A Healthier Way to Hospital Administration for Effectual Patient Care. Review of Professional Management, 19(2)
• Nair, N. P., Lal, L., & Pillai, S. V. (2021). Feasibility and Adoption of Electric Two-Wheeler Mobility Sharing service. Asian Journal of Management, 12(4), 435-438
• Shanujas, V. (2024). Strategic Job Competency Prioritization for Elevated Customer Satisfaction: An ANP Framework. 9th PAN IIM World Management Conference, at Indian Institute of Management (IIM) Sambalpur, India, January 22nd – 24th, 2024.
• Shanujas, V., & Ramanan, T.R. (2022). Prioritizing job competencies for better customer satisfaction: an ANP approach. 2nd Pritam Singh Memorial (PRISM) Conference, at Indian Institute of Management (IIM) Nagpur, India, November 17th – 19th, 2022.
• Shanujas, V. (2021). Covid-19 and nurses’ well-being: an investigation in the health care sector in Kerala. E-Proceedings of an International Interdisciplinary Conference on Covid 19: Challenges and Impact on Health, Environment, Livelihood and Education”, jointly organized by International Research Foundation (IBRF) – Kolkata, Govt. Degree (P.G) College Bhadarwah – Jammu and Kashmir, Confederation of Indian Universities (CIU)-New Delhi, and Scientific and Environmental Research Institute (SERI) Kolkata through Google Meet, May 28th -30th.
• Shanujas, V., & Ramanan, T.R. (2018). Investigation of job competencies which improves the customer service performance: an AHP approach. Proceedings of 51st Annual Convention of ORSI & International Conference, at Indian Institute of Technology (IIT) Bombay, India, December 16th–19th, 2018.
• Shanujas, V., & Ramanan, T.R. (2018). Development of employee competency – job performance grid for the employees of Malappuram District Cooperative Bank in Kerala. Proceedings of International Conference on Co-operatives in the Changing World of Work, at Indian Institute of Management (IIM) Kozhikode, India 29 April-1st May 2018.
• Shanujas, V., & Ramanan, T.R. (2018). Discriminating job competencies and performance among cooperative bank employees in Kerala. Proceedings of 4th Management Doctoral Colloquium and VGSOM Research Scholars’ Day, at Vinod Gupta School of Management, Indian Institute of Technology (IIT) Kharagpur, India, March 14th –15th, 2018.
• Shanujas, V., & Ramanan, T.R. (2017). Job competencies and customer service skills: exploring the linkage in cooperative banks in Kerala. Proceedings of 11th ISDSI International Conference, at Indian Institute of Management (IIM) Tiruchirappalli, India, December 27th – 30th, 2017.
• Shanujas, V., & Ramanan, T.R.  (2017). Measuring job competencies in the banking context: application of exploratory factor analysis. Proceedings of COSMAR 2017 Conference, at Indian Institute of Science (IISC) Bangalore, India, November 20th -21st, 2017.

• Business Intelligence
• Business Intelligence
• Business Policy
• Computational Economics
• Computational Finance
• Computational Social Science
• Computational Linguistics/ Forensic Linguistics
• Crowdsourcing Analytics
• Design Thinking and Innovation
• Digital Economy
• Digital Humanities
• Digital and distributed Journalism
• Digital Media Design
• Digital Pedagogy
• Econometrics
• e-Democracy
• e-Governance
• Educational Technology
• Internet studies/ Social Science of the Internet
• Innovation and Entrepreneurship
• Management Sciences
• Social Analytics
• Social Media and Public Order Management
• Technology Governance and Management